Privacy Policy

Last Updated: July 31st 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our contact form. We are committed to protecting your privacy and ensuring your personal data is handled securely and in compliance with applicable data protection laws, including the Isle of Man Data Protection Act 2018 and UK GDPR.

2. Information We Collect

A. Information You Provide Directly

When you fill out our website contact form, we collect the following personal details:

  • Name
  • Email address
  • Phone number
  • Intended dates of visit
  • Message contents / enquiry details

B. Information Collected Automatically

When you browse our website, certain technical data is collected automatically:

  • Google Analytics 4 (GA4): We use GA4 to collect aggregated, anonymous data about how visitors interact with our website (such as pages visited, time spent on site, and general geographic location).
  • Server Logs: Our website host, Krystal Hosting, automatically logs standard web traffic data (including visitor IP addresses and browser types) for performance, security, and diagnostic purposes.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries & manage bookings: Form submissions are used to process your accommodation request, answer questions, and communicate about availability.
  • To improve our website: Google Analytics data helps us optimize user experience and site performance.

Lawful Basis for Processing: We process your data based on legitimate interests (responding to your enquiries and operating our website smoothly) and contractual necessity (taking pre-booking steps at your request).

4. How Your Data is Shared & Stored

We do not sell, rent, or trade your personal information. However, we share your data with trusted service providers strictly to operate our business:

  • WordPress Database: Contact form submissions are saved securely within our website’s database hosted on Krystal Hosting servers.
  • Email & Booking Agents: Form enquiries are emailed directly to the property owner or our designated booking agent, depending on the nature of your request.
  • Booking Widget (Sapphire Holidays UK): Our website includes an integrated booking widget provided by Sapphire Holidays UK. Interacting with this widget redirects you to an external, secure booking engine. Please review Sapphire Holidays’ privacy policy when completing a booking on their platform.
  • Maps: We display interactive maps using OpenStreetMap to show our property location. Using this feature may involve standard technical data exchange with OpenStreetMap servers.

5. Cookies & Analytics

Our website uses cookies (small text files placed on your device) to collect standard web log information and track visitor behavior:

  • Analytical Cookies (Google Analytics 4): Help us understand how many visitors we get and how they navigate the site.
  • Cookie Consent: We display a cookie consent notice when you visit our site to inform you of our tracking tools.

You can control or block cookies through your web browser settings at any time.

6. Data Retention

We retain contact form submissions and email correspondence only for as long as necessary to fulfill your enquiry, manage potential bookings, or meet local accounting/legal retention requirements.

7. Your Data Protection Rights

Under data protection law, you have rights regarding your personal information, including:

  • Access: The right to request a copy of the personal data we hold about you.
  • Rectification: The right to ask us to correct inaccurate or incomplete information.
  • Erasure: The right to ask us to delete your personal data (“right to be forgotten”).
  • Object / Restrict: The right to object to or request restrictions on how we process your data.

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via email at info@ballachrinkholidaycottages.im